January 23, 2025
The True Cost of Password Resets

Password resets are a common but costly aspect of IT operations in large organizations, with both tangible and intangible costs. Tangibly, each manual reset costs about $70, factoring in labor, productivity loss, and necessary tools, leading to significant annual expenses in larger organizations. Intangibly, costs include employee frustration, IT burnout, and increased security risks. Self-service password reset (SSPR) software can alleviate these issues by allowing employees to reset passwords independently, saving time and reducing costs.